At Sofi Rich, we take pride in the quality and craftsmanship of our products. If you are not completely satisfied with your purchase, our return and refund policy ensures a seamless and straightforward process.

Return Eligibility

• Timeframe: Items must be returned within 14 days of the delivery date.
• Condition: Items must be unworn, unwashed, and in their original condition with all tags attached. Items must also be returned in their original packaging.
• Non-Returnable Items: Gift cards, personalised or custom-made items, and items marked as final sale are not eligible for return.

In-Store Returns

Items bought from our store in London are non-refundable. Exchange may be issued at the discretion of the sales staff, if the product is unworn with all tags still attached and returned within 14 days.

Refunds

• Processing Time: Once we receive and inspect your return, we will process your refund within 7-10 business days.
• Original Payment Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or credit card issuer.
• Shipping Costs: Original shipping charges are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund

Damaged or Defective Items

If you have any questions or need assistance with your delivery, please contact our customer service team at sofiariichuk@gmail.com

Thank you for choosing Sofi Rich. We look forward to serving you with the excellence you deserve.

Contact Us

If you have any questions or need assistance with your return or refund, please contact our customer service team at sofiariichuk@gmail.com. We are here to help and ensure your satisfaction with our products.

Thank you for shopping with Sofi Rich. We appreciate your business and are committed to providing you with the highest quality service.